Privacy Policy for BrokeLlama LLC

Effective Date: 10/17/2023

Introduction

Welcome to BrokeLlama LLC (“we,” “our,” or “us”). We are committed to protecting the privacy of our clients and visitors (“you,” “your”) and handling your personal information with care and respect. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our services.

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information:

• Name
• Address
• Email address
• Phone number
• Income details
• Household size
• State of residence
• Education levels
• Financial goals and preferences
• Any other information you choose to provide.

1.1-A Disclaimer for Phone Numbers

By providing your phone number, you consent to receive communications, including but not limited to calls and text messages, from BrokeLlama LLC at the provided number. Standard messaging and data rates may apply.

If you wish to opt out of receiving communications, please contact us using the information provided in Section 7 of this Privacy Policy.

Please note that even if you choose to opt out of receiving certain communications, we may still need to contact you for important transactional or administrative purposes.

1.2 Financial Information

In the course of providing our services, we may collect financial information, including but not limited to:

• Financial account details (balances, interest rates, statement dates, etc.)
  • We will NEVER request access to your bank or other financial institution accounts you may have.
• Investment portfolios
• Debt information
• Income statements
• Tax documents
  • We will NEVER request your social security number and will remind you to emit it from any tax documents you may provide.

2. How We Use Your Information

We use your personal information for the following purposes:

2.1 Providing Financial Coaching Services

• Analyzing your financial situation.
• Developing customized financial plans and strategies.
• Offering personalized advice and recommendations.
• Monitoring your progress towards financial goals.

2.2 Communication

• Sending you relevant information, updates, and newsletters.
• Responding to your inquiries and requests.
• Providing customer support.

2.3 Legal and Regulatory Compliance

• Complying with applicable laws and regulations.
• Fulfilling our contractual obligations.

3. Sharing Your Information

We may share your information under the following circumstances:

• With your explicit consent.
• With trusted third-party service providers who assist us in operating our business and providing services to you.
• When required by law or to protect our rights, privacy, safety, or property.
• In connection with a merger, acquisition, or sale of all or a portion of our assets.

4. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You may request access to the personal information we hold about you.
• Rectification: You may request that we correct any inaccuracies in your information.
• Erasure: You may request the deletion of your personal information.
• Object: You may object to the processing of your personal information under certain circumstances.
• Data Portability: You may request a copy of your personal information in a structured, machine-readable format.

To exercise any of these rights, please contact us using the information provided in Section 7.

Other information regarding your data:

• Children’s Privacy: Our services are not intended or directed for children under the age of 18. We do not knowingly collect their information.
• Data Retention: We hold onto your financial information for two (2) years since your last contact with us or until you request us to remove it from our records.
• International Data Transfers: BrokeLlama LLC only operates in the United States, for international customers please contact us below.
• Links to External Websites: Our website may contain external links. We cannot guarantee your privacy when visiting outside webpages.

5. Security

We take the security of your personal information seriously. We have implemented rigorous technical, administrative, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, and destruction. Our measures include, but are not limited to:

• Access Controls: Access to your personal information is restricted to authorized personnel only. Our employees undergo rigorous training on data protection and privacy best practices.
• Regular Audits and Monitoring: We conduct regular security assessments and audits to identify and address potential vulnerabilities.
• Compliance with Industry Standards: We adhere to industry-specific security standards and regulations to ensure the highest level of protection for your personal information.

While we have taken extensive measures to safeguard your information, it’s important to note that no method of transmission over the internet or electronic storage is entirely secure. We continually strive to update and improve our security protocols to adapt to new threats and technologies.

6. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be effective upon posting, and we will notify you of any significant changes.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:

Address

BrokeLlama LLC

4030 Wake Forest Road

STE 349

Raleigh, NC 27609

Email

[email protected]

Phone

Call or Text: +1 (770) 674-8268

Standard call charges, messaging and data rates may apply.